Privacy Policy

1. About this Notice

This Privacy Notice provides information on how RCIL collects and processes your personal data when you visit our website. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data.

2. Conditions of Use, Notice, and Revisions

If you choose to use RCIL Services, your use and any dispute over privacy is subject to this Notice and our Legal Terms and Conditions, including limitations on damages, resolution of disputes, and application of the laws in force in Nasarawa, Nigeria. If you have any concerns about privacy at RCIL, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

3. What information do we collect?

a. Information You Give Us

You provide us with information voluntarily when you use our website and interact with us.

Examples of Information You Give Us When You Use the RCIL website are: 

1. identifying information such as your name, address, and phone numbers;
2. payment information;
3. your age;
4. people, addresses, and phone numbers listed in your addresses;
5. email addresses of your friends and other people;
6. content of reviews and emails to us;
7. personal description and photograph in your profile;
8. images and videos collected or stored in connection with RCIL Services;
9. information and documents regarding identity,
10. corporate and financial information;
11. credit history information; and
12. device log files and configurations.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

b. Sensitive Information.

We do not process sensitive information at all.

c. Information automatically collected:

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. See our Cookie Notice here.

Examples of the information we collect automatically and analyse include: 

1. the internet protocol (IP) address used to connect your computer to the internet;
2. the location of your device or computer;
3. content interaction information, such as content downloads, and download quality, including information about your internet service provider;
4. device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
5. RCIL metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
6. version and time zone settings;
7. purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
8. the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
9. phone numbers used to call our customer service number; and
10. images or videos when you shop in our stores, or stores using Amazon Services.
11. We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

4. How do we process your information

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

1. Processing and delivering your orders
2. Managing your relationship with us
3. Enabling you to participate in promotions, competitions and surveys
4. Improving our websites, products and services
5. Recommending and advertising products and services which may be of interest to you.
6. Enabling you to access certain products and services offered by our partners and vendors
7. Complying with our legal obligations, including verifying your identity where necessary
8. Detecting fraud.

5. When and with whom do we share your personal information

We may need to share your personal information in the following situations:

a. Business Transfers: We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

b. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

c. Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

When we share your personal data with third parties:

a. We require them to agree to use your personal data in accordance with the terms of this privacy policy and in accordance with applicable laws in Nigeria.

b. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

c. We do not allow our third-party service provider to use your personal data for their own purposes.

6. Do we use cookies and other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

7. Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own. Our servers are located in Nigeria. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? above), in and other countries.

If you are a resident in a country outside Nigeria, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable laws in Nigeria.

In the event of international transfers of your personal data, we shall put in place the measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.

8. How long do we keep your information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business and no need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at info@rcil.ng.

11. What are your privacy rights?

a. General Right: You have the right to review, change, or terminate your account at any time.

b. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

c. Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can: Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws in Nigeria, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

13. User Data

Based on the applicable laws in Nigeria, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.